PRIVACY
Peoples Bank Privacy
At Peoples Bank, the basis of each customer relationship is trust. You have chosen to do business with us, and we are obligated to honor that relationship with great care, beginning with the information you have chosen to share with us. We believe that your privacy should not be compromised. At the same time, we want to offer you the array of financial products and services you need to accomplish your financial goals. We believe we can do both through the Privacy Policy outlined below.
Categories of Information We May Collect
We may collect the following categories of information about you:
- Information we receive from you on applications, personal financial statements, and other oral, written, or electronic communications, such as your name, address, social security number, assets and income;
- Information about your transactions with us such as your account balance and payment history;
- Information we receive from third parties, including persons providing services in connection with your transactions and credit bureaus, such as your credit history;
- Information we obtain from others to verify information provided by you, such as your employment history and credit or other relationships with third parties.
We use this information to protect and administer your records, accounts, and funds; to comply with certain laws and regulations; to help us design or improve our products and services; and to understand your financial needs so that we can provide you with quality products and exceptional customer service. We will use this information only in accordance with the principles set out in this Policy.
Information Security
We believe that confidentiality and protection of customer information is one of our fundamental responsibilities. And, while information is critical to providing exceptional customer service, we recognize that one of our most important assets is our customers’ trust. Therefore, the safekeeping of customer information is a priority for Peoples Bank.
We collect, retain, and use information about you only where we reasonably believe that it will help administer our business or provide products, services, and other opportunities to you. We collect and retain information about you only for specific business purposes — and we will tell you why we are collecting and retaining it upon your request.
We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information. At Peoples Bank, employee access to personally identifiable customer information is limited to those with a business reason to know such information. Employees are educated about their responsibilities for maintaining the confidentiality of customer information and this Consumer Privacy Policy.
Maintaining Accurate Information
We continually strive to maintain complete and accurate information about you and your accounts. If you ever find that your account information is incomplete, inaccurate or not current, please call or write to us at the telephone number or address listed on your account statement, on this brochure, or other documentation. We will promptly update or correct any erroneous information.
Information Sharing
We do not disclose nonpublic personal information about our customers or former customers to anyone, except as permitted by law (such as credit information we receive from a consumer reporting agency). We may disclose the following information to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements (such as insurance companies):
- Information we receive from you on applications or other forms such as your name and address;
- Information about your transactions with us, our affiliates or others, such as your account balance, payment history, parties to transactions, and credit card usage.
When the Bank conducts business with third parties, it requires its vendors and suppliers to maintain similar standards of conduct regarding the privacy of personally identifiable customer information provided to them.
Peoples Bank recognizes and respects the privacy expectations of our customers. We want our customers to understand our commitment to privacy in our use of customer information. As a result of our commitment, we have developed this Privacy Policy, which is made readily available to our customers. We will continue to maintain our dedication to protecting your privacy and will provide notice of our privacy policy annually to you. Customers who have questions about this Consumer Privacy Policy or have a question about the privacy of their customer information should call Peoples Bank at 828-464-5620, 800-948-7195, or e-mail us at privacy@peoplesbanknc.com.
